Help desk automation is a billion-dollar industry, and one of the most likely to be disrupted by tech built upon AI. Major players like Zendesk, ServiceNow, and Freshworks currently dominate the space ...

Admit card is a necessary document that must be carried along with a valid photo identification proof while going to the examination centre. The information provided on the hall ticket includes the ...

With nearly two decades of retail and project management experience, Brett Day can simplify traditional and Agile project management philosophies and methodologies and explain the features of project ...

Beware South Carolina motorists, as a new cellphone while driving law could cost you hundreds. But there are legal ways to use your cellphone without getting a ticket. On Feb. 28, law enforcement ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

Robert Stammer, CFA, is the former director of investor engagement at CFA Institute and writes on thought leadership in the investment management industry. Charlene Rhinehart is a CPA , CFE, chair of ...