Most companies are not short on data. They are short on decision-grade insight. Dashboards often describe what happened, but ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Your engineering team ships weekly, but somehow pricing changes still take months. That gap stems from structural issues, and it reflects how most software companies were built: to monetize access, ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Managing director Bart Holsters explains why hybrid insourcing, competence assurance and sovereign readiness are becoming essential as artificial intelligence pushes datacentres to their limits.

Across the global hotel industry, a select group of operators are quietly rewriting the rules of performance and the operating model for hotels leveraging technology and AI. We spoke with leaders ...

Winning in AI-driven search requires redesigning the enterprise operating model around eligibility, governance, and structural clarity.