Intelligence? Some of the most successful executives were average students. Competitiveness? Conference rooms don't need any more locker room-style pep talks. Wiliness? Bosses need to inspire trust.

“Whoever fights monsters should see to it that in the process he does not become a monster. And if you gaze long enough into an abyss, the abyss will gaze back into you,” wrote the philosopher ...

It’s amazing what we can learn when we are expected to conduct conversations with people who aren’t interested in speaking with us at all. My experiences interviewing victims, witnesses and suspects ...

Most people can vividly remember a moment in their life when they felt very deeply heard and understood by another—perhaps by a friend or partner, therapist or teacher, family or community member. On ...

In any negotiation, people want two things out of the conversation — to get what they want and still walk away with the relationship intact. The good news is, you can get both outcomes — by leveraging ...