Many businesses – law firms included – treat reviews as an afterthought… until they get a negative one. It becomes a scramble to drown out the negative reviews with positive ones so as not to lose out ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

As I am preparing this column, the Overture pay-per-click search engine has discovered that three consulting firms are willing to pay in excess of $6 for any user who searches for the keyword "MAS90" ...

1. Enlist top clients. One approach that is gaining momentum among top financial advisors is client advisory boards. These boards let advisors solicit their top clients’ advice on providing superior ...