Imagine your enterprise IT ecosystem for a moment. It probably feels less like a well-oiled machine and more like a crowded airport during a storm. You have employees in Mumbai trying to access legacy ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Enterprise cloud powerhouse Salesforce has launched Desk.com, a savvy customer support application that connects agents with e-mail, phone calls, and social channels, the company announced Tuesday.

Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...